MONTRÉAL, QUEBEC – 24/02/2026 – (SeaPRwire) – Restaurant operators seeking to modernize phone ordering workflows will soon have access to an integrated AI-driven solution, as Sadie AI and Payfacto announce a strategic technology partnership. The collaboration embeds Sadie AI’s voice automation platform directly into Payfacto’s restaurant point-of-sale ecosystem, enabling seamless phone-in pickup ordering across multiple POS environments.
Through the integration, Sadie AI’s voice ordering technology will operate natively within Maître’D Classic, Veloce, and Virtuo POS systems. The solution is designed to automatically answer inbound calls, capture and confirm pickup orders, and inject order details directly into the POS workflow—eliminating manual re-entry and reducing the likelihood of errors.
Despite the rise of online ordering platforms, phone orders remain a significant revenue channel for restaurants. However, during peak dining hours, staff often struggle to manage ringing phones alongside in-person service demands. Missed calls, extended hold times, and transcription errors can result in lost revenue and diminished guest satisfaction. By automating the phone channel, Sadie AI aims to ensure that every call is answered promptly and processed accurately without disrupting front-of-house operations.
Stuart Lachovsky, VP of Partnerships at Sadie AI, noted that phone ordering continues to be one of the most operationally challenging channels for hospitality businesses. He stated that the direct integration with Payfacto’s POS platforms—including Maître’D Classic, Veloce, and Virtuo—enables restaurants to safeguard revenue while improving order accuracy and workflow efficiency.
From an operational perspective, the integration offers several immediate advantages: guaranteed call coverage during busy periods, improved data accuracy through automated order capture, and a streamlined process that requires no additional hardware installations or major procedural changes.
Steven Raymond, Vice President, Sales PAY/POS North America at Payfacto, commented that the partnership enhances Payfacto’s POS portfolio by adding intelligent voice capabilities designed to address real-world hospitality challenges. He emphasized that the combined solution improves both staff productivity and the overall guest ordering experience.
Live Demonstration at RC Show Canada
The Virtuo POS integration will be demonstrated live at RC Show Canada in Toronto from March 8–10, 2026. Attendees visiting Booth 5031 will see a working Kitchen Display Unit (KDU) environment, illustrating how voice-generated orders move in real time from front-of-house interactions to back-of-house preparation systems.
The showcase will provide restaurant operators with a firsthand look at how Sadie AI functions within the POS environment, highlighting end-to-end automation from call handling to kitchen fulfillment. The demonstration underscores both companies’ commitment to delivering practical, innovation-driven solutions for hospitality businesses.
About Sadie AI
Sadie AI is an AI-powered voice platform purpose-built for the hospitality sector. Acting as a virtual host, the system answers calls, captures orders and inquiries, manages bookings, and supports guest interactions around the clock. By automating the phone channel, Sadie AI helps restaurants increase revenue, improve operational efficiency, and allow staff to focus on delivering high-quality in-person service.
Headquartered in Montreal and owned by Valsoft, Sadie AI develops intelligent voice solutions designed to enhance guest engagement and drive measurable business outcomes in hospitality environments.
About Payfacto
Headquartered in Montreal, with operations across Canada, the United States, and the United Kingdom, Payfacto is a provider of restaurant POS software and integrated payment technologies. Its portfolio includes the Maître’D and Veloce software brands, as well as VelPAY, an integrated payment and POS solution. Through its proprietary gateway and POS technologies, Payfacto supports a broad distributor and reseller network, delivering localized solutions to hospitality operators worldwide.
source https://newsroom.seaprwire.com/technologies/sadie-ai-and-payfacto-partner-to-embed-voice-automation-across-leading-restaurant-pos-platforms/

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